FAQ Second Version
What Shipping Methods Are Available?
360souq provide cash on Delivery All over UAE, Saudi & Oman. You can order an item and pay on the delivery. The Shipping Charges will be calculated on the checkout.
How to Return Or Exchange an Item?
To Return an item call our Customer Car Center at +971 432 66 585 (10 Line) To Obtain an RMA ( Return Material Authorization) Number.
All Return Item must be in New condition ( As Sold Condition), In their original box, must iclude all packing material, blank warranty cards, Manuals and all Accessories.
Good Must be Complete, used, and is ‘AS NEW’ ( Eg If you have opened the box to examine the product it must have been done so with out damaging the box an factory packing/seal or damaging the product in anyway) and must be carefully re-package as received.
Inculde the invoice and the reason for the return. Id defective, Please specify the defected, in a operate sheet of paper and attach it along with the invoice. Pleas Do Not write or anywhere on the factory packing or (Carton) or product itself. The Rma Number must be clearly written on the invoice copy.
Good must be return department within 10 day form receiving RMA number. We are unable to accept of un wanted and non faulty item after 10 day’s
RMA number are valid for 10 day’s.
Any Free GIFT with the product must also be returned in ‘AS NEW’, (e.g if you have opened the box to examine the product in any way) must be carefully re-packed as received. Delivery Charges for returning an item(s) are to be paid and are the responsibility of costumer.
Defected item may be repaired or exchanged at our discretion for same model or manufacturer’s equivalent model.
Dar Al Riffa Buidling Khalid Bin waleed Rd, Bur Dubai UAE
Tel: +971 43266585, +971 45634202
Email: [email protected]
How Do I Place an Order?
You can place an order by clicking on the product. And then click add to cart. Then go in your cart fill in your detail Shipping and billing Detail choose a payment method and proceed further. For more info contact us at [email protected]
How Should I to Contact if I Have Any Queries?
Number: +971 43266585, +971 45634202 (10 Lines )
Email: [email protected]
Saturday thru Thursday: 10:00 am to 14:30 and 17:30 to 22:00
Weekends and Holidays:
Fridays and Public Holidays
360souq.ae business working days are Saturday thru Thursday, excluding holidays.
Do I Need an Account to Place an Order?
An account is needed to place an order. It will help you to track your order or Schedule your Delivery. Later can contacted to provide promotional and Daily offer’s.