Frequently Asked Questions

Shipping Information

What is 360souq.ae?

360souq.ae is a number one online shopping g portal in Middle East, Facilitating the purchase of wide range of product at attractive price and discounts.

How Long Will it Take To Get My Package?

  1. The Delivery Time Period For UAE Order is 2 to 3 working day. If you are order is not delivered in the mentioned time you can contact 360souq  for help. Special delivery and next day delivery can be done on request.Order Outside UAE, Such as Saudi Arabia the Transit time is 3 to 4 working day’s and order delivery time is 5 to 6 working day’s. If you are order is not delivered in the mentioned time you can contact 360souq  for help. Special delivery and next day delivery can be done on request.

How Do I Track My Order?

You can Track your order by going on the Track your order button located on 360souq.ae home page. When you click, Provide your email I’D and Order number and you can track your order. For more accurate tracking detail contact 360souq on email at [email protected]

What is the Return Policy in 360souq.ae?

Simply, If you wish to return the item for any reason or if you’ve had change your mind you could do so, for all item bough on our website within three(3) working day’s of the date of purchase, along with the item(s), any related accessories Or tool and component- along with the original packing. Make sure the product stays in it original condition.

FAQ Second Version

What Shipping Methods Are Available?

360souq provide cash on Delivery All over UAE, Saudi & Oman. You can order an item and pay on the delivery. The Shipping Charges will be calculated on the checkout.

How to Return Or Exchange an Item?

To Return an item call our Customer Car Center at +971 432 66 585 (10 Line) To Obtain an RMA ( Return Material Authorization) Number.

All Return Item must be in New condition ( As Sold Condition), In their original box, must iclude all packing material, blank warranty cards, Manuals and all Accessories.

Good Must be Complete, used, and is ‘AS NEW’ ( Eg If you have opened the box to examine the product it must have been done so with out damaging the box an factory packing/seal or damaging the product in anyway) and must be carefully re-package as received.

Inculde the invoice and the reason for the return. Id defective, Please specify the defected, in a operate sheet of paper and attach it along with the invoice. Pleas Do Not write or anywhere on the factory packing or (Carton) or product itself. The Rma Number must be clearly written on the invoice copy.

Good must be return department within 10 day form receiving RMA number. We are unable to accept of un wanted and non faulty item after 10 day’s

RMA number are valid for 10 day’s.

Any Free GIFT with the product must also be returned in ‘AS NEW’, (e.g if you have opened the box to examine the product in any way) must be carefully re-packed as received. Delivery Charges for returning an item(s) are to be paid and are the responsibility of costumer.

Defected item may be repaired or exchanged at our discretion for same model or manufacturer’s equivalent model.

360souq.ae,

Dar Al Riffa Buidling Khalid Bin waleed Rd, Bur Dubai UAE

Costumer Support
Tel: +971 43266585, +971 45634202

Email: [email protected]

 

How Do I Place an Order?

You can place an order by clicking on the product. And then click add to cart. Then go in your cart fill in your detail Shipping and billing Detail choose a payment method and proceed further. For more info contact us at [email protected]

How Should I to Contact if I Have Any Queries?

Costumer Support

Number: +971 43266585, +971 45634202 (10 Lines )

Email: [email protected]

Working Hour’s

Saturday thru Thursday: 10:00 am to 14:30 and 17:30 to 22:00
Weekends and Holidays:
Fridays and Public Holidays

360souq.ae business working days are Saturday thru Thursday, excluding holidays.

Do I Need an Account to Place an Order?

An account is needed to place an order. It will help you to track your order or Schedule your Delivery. Later can contacted to provide promotional and Daily offer’s.