RETURNS, REPLACEMENTS & EXCHANGES FOR 360SOUQ.COM
- You have received a wrong product
- You have received a product that is not as described on the Site
- You have received a damaged product
- For Original products, you must return the product within seven (2) days of receipt of shipment.
- For Other Categories you must return the product within seven (3) days of receipt of shipment.
- Product is unused, in original unbroken packaging and includes all tags.
- For electronics, open products will be accepted if different from description or picture displayed.
open packaging accepted if the product(s) still has the original tags
All other Categories. Only unbroken original packages including all accessories.
You do not have a right to return, replace or exchange products in respect of:
- products that have been used or damaged by you or are not in the same condition as you received them.
- any consumable product which has been used or installed.
- products with tampered or missing serial numbers.
- products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
- products which are not suitable for return due to hygienic reasons if unsealed by you after delivery, or which are, after delivery, mixed with other items
Contacting Us (arrange a Return, Replacement or Exchange).
You may contact us through email, social media or live chat on the Site, or by calling our call center on +971 50 685 9467 (KSA).
- Subject to clause, for delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees).
if the products are faulty or not as described on our Site.
We will issue a refund to you depending on the method you used for payment, as follows:
if you paid by cash on delivery, we will issue a refund to your wallet; or transaction bank
if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
- if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center.
- if your refund is to your wallet, you will receive the refund within 7 days after your product is received back in our customer fulfilment center and inspected by our team
- if you have cancelled your order before shipping, an automated refund will be provided back to you.
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